Privacy Policy

1. Introduction

HomeDocCare ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and medical information when you use our doctor home visit services in Delhi NCR.

By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you book a doctor home visit, we may collect the following personal information:

• Contact Information: Name, phone number, email address, and residential address.
• Medical Information: Symptoms, medical history, current medications, allergies, and any other health-related information you provide.
• Payment Information: Payment method details, but we do not store full credit/debit card numbers.
• Communication Data: Records of your communications with us via phone, WhatsApp, email, or our website.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent, and interactions with our website.
• Location Data: Approximate location based on your IP address.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To schedule and coordinate doctor home visits, match you with appropriate doctors, and provide healthcare services.
• Communication: To confirm bookings, send appointment reminders, update you on arrival status, and respond to your inquiries.
• Medical Care: To share relevant medical information with the assigned doctor for accurate diagnosis and treatment.
• Payment Processing: To process payments for services rendered.
• Service Improvement: To analyze usage patterns and improve our services, website, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With Doctors: Your medical information is shared with the assigned doctor to provide appropriate care.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Emergency Situations: In case of a medical emergency, we may share information with emergency services or hospitals to ensure your safety.
• With Your Consent: We may share your information with other parties if you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmission is encrypted using industry-standard protocols.
• Access Controls: Only authorized personnel have access to your information on a need-to-know basis.
• Secure Storage: Your data is stored on secure servers with firewalls and other security measures.
• Regular Audits: We regularly review our security practices to ensure they meet current standards.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal and medical information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Medical records are retained in accordance with applicable laws and medical record retention requirements. After this period, your data will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal and medical record retention requirements.
• Restriction: You can request restriction of processing of your information.
• Objection: You can object to the processing of your information for certain purposes.
• Data Portability: You can request a copy of your data in a portable format.

To exercise any of these rights, please contact us at info@homedoccare.in or call +91 76781 68932.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external websites you visit.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a child, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with information should contact us.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The revised policy will be posted on this page with the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Phone: +91 76781 68932
• Email: info@homedoccare.in
• Address: Gautam Nagar, Sudarshan Cinema Road, New Delhi – 110049